Privacy Policy

Last updated: 03/14/2025 

Privacy Policy

We Beijing Geekplus Technology Co., Ltd., Geekplus America Inc., Geekplus Europe GmbH, Geek Plus International Co., Ltd., Geekplus SG Pte. Ltd, Geekplus UK Ltd. hereinafter referred to as (“we” ,“us”, “our” or “Geek+”) fully understand the importance of Personal Information to you and are committed to protecting your privacy, in particular in compliance with the EU General Data Protection Regulation (“GDPR”), the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”) (collectively, the “CCPA”)  and the Personal Information Protection Law of the People’s Republic of China (“PIPL”).

This Privacy Policy (“Policy”) describes how we collect, receive, use, store, share, transfer and otherwise process your Personal Information through Geek+ websites. It also describes your choices and rights regarding use of your Personal Information. When we use the term “personal information” in this Notice, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you or your household. It does not include aggregated or de-identified information that is not reasonably capable of being associated with or linked to you.

We endeavor to clearly introduce to you how we process your Personal Information in this Policy, please be sure to read carefully and thoroughly understand this Policy, especially the bold terms which you should pay more attention to, and then start using it after confirming that you fully understand it. By using our websites, you are acknowledging that you have read, understand, and agree to the terms of this Policy, and consent to the manner in which we may collect, use, and disclose the information described herein. If you do not agree with the practices described in this Policy, you are not permitted to use the Geek+ websites.

This Policy applies to all Geek+ websites including the following: www.geekplus.com, www.geekplus.com.cn, www.geekplus.jp (hereinafter referred to as “Geek+ Websites”), as well as, instant chat services and telephone or hotline services provided by Geek+(collectively, the “Services”). 

If you have any questions, comments or suggestions about the content of this Policy, you can contact our Data Compliance Officer by emailing at dpo@geekplus.com.

This Policy will help you understand the following information:

• What Information We Collect About You
• How We Collect and Use Your Personal Information
• Where We Store and Process Your Personal Information
• How We Transfer or Disclose Your Personal Information
• How We Protect Your Personal Information
• How We Use Cookies and Similar Technologies
• How You Access and Control Your Personal Information
• Third Party Websites and Applications
• Specific Issues to Users in the EU
• Specific Issues to Users in the California
• Specific Issues to Users in the People’s Republic of China
• How We Update Our Privacy Policy
• How You Contact Our Data Compliance Officer

1. What Information We Collect About You

When you visit Geek+ Websites or register for any services on Geek+ Website, we request that you provide Personal Information about yourself, and we collect Navigational Information. 

Personal Information may include Navigational Information which refers to information about your computer/device (such as device model, operating system version, device settings like browser type, referral source like unique device identifiers and other software and hardware characteristics information), relevant information about your location (such as IP address) and Log Data about your usage (such as telecom or network operator, language used, date and time of access, length of web visit, and records of web pages you visit as well as other Log Data). For details about Log Data, please refer to our Cookie Policy. Such Navigational Information is automatically linked to certain Personal Information such as name, email address, address, and phone number and will be used by us to provide general statistics regarding use of Geek+ Website.

Depending on how you interact with us and the Services, we may collect a variety of information, including:

• Contact Information, including your name, mailing/shipping address, telephone number(s), and email address.
• Social Media Information, including information that you post on our social media pages, your social media profile information, and information posted on your social media page(s).
• Audio Information, including call center recordings and call monitor recordings, and voicemails. For example, if you call into our customer support center, then we may record your calls for quality assurance purposes. 
• Device and Browser Information, including your device type, browser type, operating system name and version, device identifier(s), and IP address.
• Location Information, including your approximate location derived from your device’s IP address. If you are using any of our mobile applications, please note that we may collect your personal information at any time the app is running in the foreground (i.e., fully visible on the screen) or in the background (i.e., not the focus on the screen).
• Log and Usage Information, including the date and time you access the Geek+ Websites, the site you came from and/or the site you visit when you leave the Geek+ Websites, the frequency with which you access and use the Geek+ Websites, the pages that you navigate to, the links that you click, and other information about your interactions with the Geek+ Websites.

We don’t collect the so-called “Sensitive Personal Information” which refers to credit or debit card numbers, financial account numbers or wire instructions, government issued identification numbers (such as Social Security numbers, passport numbers), biometric information, personal health information (or other information protected under any applicable health data protection laws), personal information of children protected under any child data protection laws, and any other information or combinations of information that falls within the definition of “special categories of data” under the GDPR, “Sensitive Personal Information” under the CCPA, or any other applicable law relating to privacy and data protection. 

This Policy does not apply to services provided to you by other third parties.

Below is a list of our Geek+ affiliates within which the data collected via Geek+ Website will be processed.

2. How We Collect and Use Your Personal Information

The Circumstances Under Which You Provide Your Personal Information

We collect your Personal Information directly from you: When you browse Geek+ Website, leave messages online, or apply to download whitepaper or any documents, you may provide us with your basic information, including:

Category (1): your name, your country or region, the name of your organization (business duration, enterprise scale, main business, major products), your position, the industry you are engaged in, your specific ideas and needs; and

Category (2) contact information (e-mail, contact phone number).

The e-mail address you submitted is used as one of the contact methods specified between you and the Geek+ Website to receive relevant business notifications (such as new products launch, service changes, sending regular email direct marketing advertisements, etc.).

The information you provide in Category (1) of this article will help us better understand your service requirements for the Geek+ Website, so that the Geek+ Website can promote and introduce products to you in a targeted manner. Geek+ Website may use the above methods you provide in Category (2) of this article is used to send you marketing materials and conduct business communications with you or follow up for business contact.

In respect of such marketing advertisements as stated in Category (2) above, you also have the right to change the scope of your authorization and consent under this Policy (see Section 7: How You Access and Control Your Personal Information).

Log Data and Cookies

We collect your Personal Information through automated means: When you access and engage with the Services, we use cookies and collect Log and Usage Data to analyze trends, administer our websites, track users’ movements around our websites, and to gather demographic information about our user base as a whole. To find out more about how we use cookies on our websites and how to manage your cookie preferences please see our Cookie Policy.

When we provide you with specific services, we will collect, use, store, and protect your Personal Information in accordance with this Policy. In case that we have collected your Personal Information beyond the provisions of this Policy and/or the scope of the respective agreement on product or service to, we will separately explain to you the scope and purpose of the information collection and obtain your express consent before collecting your information necessary to provide the corresponding services. If you choose not to provide the aforementioned information, it will not affect your use of the basic functions of the Geek+ Website. For more information, please refer to the Section 6 of this Policy and our Cookie Policy.

Purpose and Methods for Use of Your Personal Information

Your Personal Information provided by you and/or collected by us will be used by us for the following purposes:

• To provide functionality, analyze performance, fix errors, and improve usability and effectiveness of Geek+ services;
• To send you information, notifications or conduct business communications with you, including but not limited to push notifications necessary to use the services;
• To adopt or improve our technical safety protection measures;
• In order to maintain and improve services and provide you with information display that better meets your personalized needs, we may use the Personal Information collected from certain services on the Geek+ Website, to enhance your productivity and enjoyment, and then present, push information and potential commercials, including but not limited to, news about Geek+ products, market events and promotional offers, or other contents that may interest you to you;
• We may design, develop, and promote brand-new products and services based on Personal Information statistics;
• We will make statistics on our service usage and may share these statistics with the public or third parties, but these statistics do not contain any of your identification information or organization name;
• To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery;
• To process privacy rights requests, purchases, transactions, and payments and prevent transactional fraud;
• To provide support and to respond to inquiries, including to investigate and address user concerns and monitor and improve our responses;
• For testing, research, analysis, and product development, including to develop and improve our website, products, and services;
• To respond to law enforcement requests as required by applicable law, court order, or other governmental regulations;
• As described to you when collecting your Personal Information; 
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceedings, in which Personal Information held by us about our website or CA Users is among the assets transferred.
  
• We may disclose your Personal Information in order to comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies
  
  

We will inform you again and obtain your explicit consent before using the Personal Information beyond the stated purpose when collecting the Personal Information, or before using the Personal Information beyond the scope that are directly or reasonably related.

3. Where We Store and Process Your Personal Information

Personal Information collected by Geek+ via Website will be stored first in the United States by default and may be stored and processed in your region or in any other country where Geek+ or its affiliates, subsidiaries, or service providers operate facilities based on your choice.

Geek+ maintains major data centers in the United States and Germany. Typically, the primary storage location is in the customer’s region or in the United States or Germany, often with a backup to a data center in another region. The storage location(s) are chosen in order to operate efficiently, to improve performance, and to create redundancies in order to protect the data in the event of an outage or other problem. We take steps to process the data that we collect under this Policy according to this Policy’s provisions and the requirements of applicable law.

4. How We Share or Transfer Your Personal Information

Sharing Personal Information within Geek Plus Entities

We may share Personal Information within Geek+ controlled affiliates and subsidiaries for the purposes we described under Section 2. For example, a customer leaves an inquiry via our website to Geek+ and may need technical support from certain subsidiaries of Geek+. The contact of the inquiry will be shared to certain subsidiary of Geek+.

When we share information about you within and among Geek+ Entities, we will use of Standard Contractual Data Protection Clauses, which have been approved by the European Commission besides technical safety measures which describe under the Section 5 of this Policy.

Share Personal Information with Service Providers to Geek+

We also share Personal Information with vendors or agents working on our behalf for the purposes described under Section 2 in this Policy. For example, companies we've hired to provide customer service support may need access to Personal Information to provide those functions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use Personal Information they receive from us for any other purpose. 

Some of the third parties described in this privacy policy, which provide services to us under contract, are based in other countries that may not have equivalent privacy and data protection laws to the country in which you reside. When we share information of customers in the EEA or Switzerland, we make use of a variety of legal mechanisms to safeguard the transfer, including the European Commission-approved standard contractual data protection clauses, or other appropriate legal mechanisms. For transfers to or from the United Kingdom, we make use of the standard contractual clauses. Please contact us if you need more information about the legal mechanisms we rely on to transfer Personal Information outside the EEA, Switzerland and the United Kingdom.

We will only share your Personal Information for legitimate, proper, necessary, specific, and clear purposes, and we will only share Personal Information necessary to provide the service. Our partners are not authorized to use shared Personal Information for any other purpose.

List of Involved Third Parties (Customers, Suppliers, Service Providers, and Other Partners)

Currently, our authorized partners include the following types: customers, suppliers, service providers, and other partners. We will send information to suppliers, service providers, and other partners who provide support for our business. Such support includes providing basic technical services, providing consultations, analyses based on anonymized data and other professional services. For companies, organizations and individuals with whom we share Personal Information, we will sign strict confidentiality agreements and information protection agreements with them, requiring them to process Personal Information in accordance with our instructions, this Policy and any other relevant confidentiality and security measures.

Cross Border Transfer of Personal Information

We may transfer and/or store personal information under our control in the United States and/or other countries where we have facilities or in which we engage service providers. As a result, your personal information may be transferred to other countries or regions.

If you live outside of the United States, you understand and agree that we may transfer your personal information to the United States. When we transfer your personal information outside of your country of residence, we do so in accordance with applicable law and take appropriate steps to ensure your information is protected. However, please note that while outside of the jurisdiction in which you reside, your personal information will be subject to applicable local laws (including those of the United States), which may not provide the same level of protections for personal information as those in your own country.

Geek+ will not conduct cross border transfer unless it satisfies the following conditions:

• The transfer is necessary
• Your prior explicit consent
• Meet legal requirements of the export and import regions applicable laws
• Meet the security measures regulated by applicable laws and this Policy

5. How We Protect Your Personal Information

We attach much significance to safeguard and security of your Personal Information. We strive to take all reasonable and feasible measures to protect your Personal Information by deploying industry-standard security measures, to protect the Personal Information you provide and to prevent data breach, data leak, unauthorized access or public disclosure, misuse, unauthorized modification, damage or loss.

We will take reasonable and feasible measures to try to avoid collecting irrelevant Personal Information. We will only retain your Personal Information for the time period as long as necessary to achieve the purpose stated in this Policy, unless an extension of the retention period is required or permitted by law. We are aware of that the Internet environment is not 100% secured, and we will do our best to ensure the security of any information you provided to us. However, the Internet is not 100% secure. As a result, like all businesses, we cannot guarantee the security of the Personal Information you provide to us via the Services. We encourage you to use caution when using the Internet. 

Geek+ use the following security measures endeavoring to secure your Personal Information in rest, transit, storage including but not limited to

• Website services are secured with SSL/TLS;
• Stored Personal Information will use secrets stored in the directory which are encrypted;
• Uses encryptions measures in transit such as firewalls, https endpoints, IP packet filtering.

The “Personal Information Breach” is defined as “a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Information transmitted, stored, or otherwise processed”. If a Personal Information Breach happens, we will promptly inform you in accordance with the requirements of laws and regulations:

• the actual situation and possible impact of the security event;
• the security or remedy measures we have taken or will take;
• the recommendations to prevent and mitigate risks by yourself and remedies for you.

We will promptly inform you about the event by email, letter, phone, push notification, etc. When it is difficult to inform users of the information one by one, we will make an announcement in a reasonable and effective way.

At the same time, we will proactively report the disposition of the Personal Information breach in accordance with the requirements of regulatory authorities.

6. How We Use Cookies and Similar Technologies

We automatically collect certain types of usage and device information when you visit and interact with the Geek+ Websites, read emails sent by us or on our behalf, or otherwise engage with our content (including our advertisements). We (and our partners) typically use cookies (i.e., small text files sent from a website and stored on your device), pixel tags (or web beacons), and other similar tracking technologies to collect this information. These tracking technologies may collect information about your browser, device, and browsing activity, such as your IP address, browser type, device type, unique IDs assigned to your device, the date and time of your visit to the Geek+ Websites, the site from which you came and the site that you visit after leaving the Geek+ Websites, and information about the way you engage with the Services and our content (e.g., the pages on the Geek+ Websites that you visit, how frequently you access the Geek+ Websites, whether you open emails or click the links contained in emails sent by us or on our behalf, whether you access the Services from multiple devices, the products you view and click on, and similar actions you take on the Geek+ Websites). 

We (and our partners) use information collected through cookies and similar tracking technologies to ensure the normal operation of Geek+ Websites, get easier access experience for you, make recommendations that may interest you to you, including targeted content and advertising, remember that you are logged into the Geek+ Website and enable certain functionality, recognize you across multiple devices, monitor aggregate usage metrics relating to the Services, such as total number of visitors, the dates/times visitors accessed the Services, the pages visitors viewed, and demographic patterns of our visitors), and otherwise enhance the Services and your user experience.  We can only read Cookies provided on the Geek+ Websites.

With Cookies, data such as your preferences can be stored. When you visit again, we will display the information you need; or the Geek+ Website will use Cookies to identify your source website so that we can track the advertising effectiveness of Geek+ Website.

Your browser may give you the ability to control cookies or other tracking technologies or to reject cookies. You can manage Cookies according to your preferences, or you can clear all Cookies saved on your computer. Most web browsers have a function that blocks Cookies. But if you do this, you need to change user settings every time you visit Geek+ Website. For more information about cookies, including how they work and how to manage them, please visit allaboutcookies.org. To control flash cookies, which we may use on certain websites from time to time, you can go here.

In addition to Cookies, we use other similar technologies such as web beacons and pixel tags on Geek+ Website. For example, the email we send you may contain an address link to the content of Geek+ Website. If you click on the link, we will track the click to help us understand your product or service preferences so that we can proactively improve customer service experience. A web beacon is usually a transparent image embedded in a website or email. With the help of the pixel tags in the email, we can know whether the email is opened. If you do not want your activity to be tracked in this way, you can unsubscribe from our mailing list at any time.

To learn more about how we use cookies and similar technologies, please refer to our Cookie Policy.

Interest-Based Advertising

We engage in interest-based advertising to deliver online, relevant advertising to you. We also permit third-party online advertising networks, social media companies, and other third-party services to collect information about your use of the Services over time so that they may display advertisements tailored to you both on the Geek+ Websites and on third-party online services and across the devices you may use.

Typically, though not always, the information used for interest-based advertising is collected through cookies or other similar tracking technologies. We may also provide certain identifiers (such as an email address or user ID) or hashed data to our third-party advertising partners to help identify you across devices or serve you relevant advertisements on social media platforms you may use. In addition to serving interest-based advertisements, our third-party partners may use personal information to deliver certain advertising-related services, such as reporting, attribution, analytics, and market research.

Some web browsers, websites/platforms, and mobile devices allow you to exercise certain choices with respect to interest-based advertising, as described below.

Web browser opt-out: You may be able to opt out of receiving interest-based advertisements using the browser opt-out tools and consumer choice mechanisms provided by interest-based advertising self-regulatory groups by following the links below:

Network Advertising Alliance (NAI): www.networkadvertising.org/choices   

Digital Advertising Alliance (DAA): https://optout.aboutads.info/?c=2&lang=EN

You will need to opt out separately on all of your browsers and devices, as each opt-out will apply only to the specific browser or device from which you opt out. If you delete or reset your cookies or mobile identifiers, change browsers, or use a different device, any opt-out cookie or tool may no longer work and you will have to opt out again. Even if you choose to opt out of receiving interest-based advertising, you may still receive advertising, but the advertisements may be less relevant.

Some of our service providers may provide you with additional choices with respect to interest-based advertising. For example, certain social media platforms allow you to control your advertising preferences directly through their services. Please review the privacy notices of the third-party services you use for more information.

Google Advertising

We use Google Analytics to better understand how users interact with the Services. For information on Google Analytics’ information handling practices and how you can control the use of information sent to Google, please visit: www.google.com/policies/privacy/partners/. To disable Google Analytics, please download and install the Google Analytics Opt-out Browser Add-On, which is available here: https://tools.google.com/dlpage/gaoptout/

7. How You Access and Control Your Personal Information

You have certain rights in relation to the Personal Information we hold about you. Some of these rights only apply in certain circumstances as set out in more detail below. We set out how you can exercise those rights. Please note that we will require you to verify your identity before responding to any requests to exercise your rights. Please send your request to our Data Compliance Officer at dpo@geekplus.com as stated in Section 13. For California residents, please refer to Section 10 to understand and exercise your privacy rights.

Reviewing, Correcting and Removing Your Personal Information

You have the right to request access, correction, updates or deletion of your Personal Information. You can object to processing of your Personal Information, ask us to restrict processing of your Personal Information or request portability of your Personal Information. If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Information conducted in reliance on lawful processing grounds other than consent.

In respect of your deletion request, the following aspects shall be considered:

• the Personal Information are no longer necessary in relation to the purposes for which they were collected or otherwise processed, for instance un-subscription to newsletter or advertisement notification;
• you withdraw consent on which the processing is based (and we have no other grounds for processing the Personal Information);
• you exercised right to object to processing of your Personal Information;
• the Personal Information have been unlawfully processed;
• the erasure is compliant with a legal obligation;
• the Personal Information have been collected in relation to the offer of information society services to a minor.

Please note, however, that we may retain the Personal Information when processing is necessary. In such case, we will inform you accordingly, in particular when:

• exercising the right of freedom of expression and information;
• keeping compliance with a legal requirement or statutory obligation to which we as controller are subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
• for reasons of public interest in the area of public;
• for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes in so far as the right is likely to render impossible or seriously impair the achievement of the objectives of that processing;
• for the establishment, exercise or defense of legal claims.

Where you have requested that we delete your Personal Information that we have made public and there are grounds for deletion, we will use reasonable steps and try to inform others that are displaying the Personal Information or providing links to the Personal Information to erase it too.

Constrain the Automatic Decision of the Information System

In some business functions, we may only make decisions based on non-manual automatic decision-making mechanisms including information systems, algorithms, etc. If these decisions significantly affect your legal rights, you can ask us to explain.

Respond to Your Above Request

For security reasons, you may need to provide a written request or prove your identity otherwise. We may ask you to verify your identity before processing your request.

For your reasonable request, we do not charge fees in principle, but for repeated requests that exceed a reasonable limit, we will charge a certain cost depending on conditions. For those requests that are unreasonably repetitive, require excessive technical means (for example, need to develop new systems or fundamentally change existing practices), pose risks to the legitimate rights and interests of others, or are very impractical (for example, involving information stored on backup tapes), those requests may be rejected by us.

We will not be able to respond to your request in the following situations:

• Related to the fulfillment of the obligations stipulated by applicable laws and regulations on controller of related Personal Information;
• Directly related to national security and national defense security;
• Directly related to public safety, public health, and significant public interests;
• Directly related to criminal investigation, prosecution, trial and enforcement of judgments;
• For the purpose of protecting your or other individuals significant legitimate rights and interests;
• Responding to the request of the subject of the Personal Information will cause serious damage to the legitimate rights and interests of the subject of the Personal Information or other individuals and organizations.

In the event that we are unable to respond to your request, we will give you an appropriate explanation.

8. Third Party Websites and Applications

The Geek+ Website may contain links to other third-party websites or applications that we do not own or control (such as YouTube, LinkedIn, Facebook and Twitter, collectively referred to as "external websites"). Such links do not constitute our endorsement of these external sites. We provide these links to you only for your convenience and are not responsible for the content of such external websites or their privacy practices.

Your use of external sites is governed by the terms of use and privacy policies applicable to such external websites. We recommend that you read the privacy policies of these external websites that collect your personal information when you leave our website and link to external websites.

9. Specific Issues to Users in the EU

If you are an individual in the European Union (EU) whose Personal Information we process in relation to either our offer of goods or services to you or our monitoring of your behavior in the EU (“EU Users”), the following additional provisions may also apply to you.

Transfers of Your Personal Information Outside of the European Economic Area

Your Personal Information may be processed by us, and our trusted third-party suppliers outside of the European Economic Area (EEA), including in countries where data protection and privacy laws or regulations may not be equivalent to, or as protective as, the data protection and privacy laws and regulations in the EEA.

In accordance with applicable data protection and privacy laws and regulations, we will implement appropriate measures to ensure that your Personal Information remains protected and secure when it is transferred outside of the EEA to a jurisdiction other than one that is recognized by the European Commission has having an adequate level of protection of Personal Information. These measures include (where applicable) transferring pursuant to data transfer agreements implementing Standard Contractual Clauses (SCC) recommended by the European Commission. If you would like further information, you can contact us by sending an email to our Data Compliance Officer at dpo@geekplus.com.

We may also transfer your Personal Information outside of the EEA. Examples include where we need to transfer your Personal Information: (a) to perform a contract with you (or to take steps before the contract at your request); (b) perform a contract in your interests; or (c) in relation to legal claims.

Your Rights Besides the Rights Specified in Section 7 of This Policy

• Your right to data portability

You have the right to receive a copy of certain Personal Information we collect from you. This comprises any Personal Information we process on the basis of your consent (e.g., your profile). You have the right to receive this information in a structured, commonly used and machine-readable format. You also have the right to request that we transfer that Personal Information to another party. You can exercise your right to export your data by using our web form or send an email to dpo@geekplus.com, stating at least your first and last name and your request.

If you wish for us to transfer the Personal Information to a third party, please ensure to provide contacts detail of that third party. Note that we can only do so where it is technically feasible. We are not responsible for the security of the Personal Information or its processing once received by the third party. We also may not provide you with certain Personal

Information if providing it would interfere with another’s rights (e.g. where providing the Personal Information we hold about you would reveal information about another person or our trade secrets or intellectual property).

Please note for other matters not covered in this Policy, we will protect your legitimate rights in regards to your Personal Information according to relevant provisions of applicable laws and regulations in EU, e.g. the General Data Protection Regulation for EEA.

• Your right to restriction of processing

You have the right to ask us to restrict the processing of your personal information in certain circumstances. For example, you can request that we limit the way in which we use your “Personal Data” (as defined by the GDPR) if you are concerned about the accuracy of the Personal Information or how it is being used. You can exercise your right by using our web form or send an email to dpo@geekplus.com, stating at least your first and last name and your request.

• Your right to object to processing

You have the right to object to processing of your personal information in certain circumstances. Where it is appropriate that we comply with your request, we will stop processing your information for the use you have objected to. You can exercise your right by using our web form or send an email to dpo@geekplus.com, stating at least your first and last name and your request.

• Your right to withdraw consent

You have the right to withdraw your consent at any time. However, the withdrawal of your consent shall not affect our lawfulness of processing based on consent before your withdrawal. You can exercise your right by using our web form or send an email to dpo@geekplus.com, stating at least your first and last name and your request.

• Your right to lodge a complaint at the supervisory authority

We work to high standards when it comes to processing your personal information. If you have queries or concerns, please contact us and we’ll respond. You can exercise your right by using our web form or send an email to dpo@geekplus.com, stating at least your first and last name and your request.

If you remain dissatisfied, you have the right to lodge a complaint with a competent data protection supervisory authority.

10. Specific issues to users in the California

The CCPA provides California residents with certain rights with respect to their personal information. Pursuant to the CCPA, we are providing the following additional details regarding the categories of personal information that we collect, use, and disclose. If you are a California resident whose Personal Information we process in relation to either our offer of goods or services to you or our monitoring of your behavior in California (“CA Users”), the following provisions apply to you. In order to comply with our obligations under the CCPA, we are providing you with this Policy that details our privacy practices and your privacy rights with respect to your Personal Information. If you are a CA User, in the event any of our privacy practices or your privacy rights in this Section 10 conflict with any other parts of this Policy, this Section 10 shall control. If you have any questions about our privacy practices and your privacy rights with respect to the CCPA, please contact our Data Compliance Officer by emailing dpo@geekplus.com or dco@geekplus.com.

Personal Information Collection and Disclosure

The following chart details which categories of Personal Information we have collected from and about California residents in the past twelve (12) months, the source(s) of each category of Personal Information, the categories of third parties to whom we have disclosed each category of information for a business purpose, and the categories of third parties to whom with have sold or with whom we have “shared” each category of Personal Information (as such terms are defined in the CCPA) (where applicable). Please note that the first column in the chart lists by category the types of Personal Information, as required by the CCPA.

In the preceding twelve (12) months, we have not sold or shared any Personal Information with third parties for cross-contextual behavior advertising.

As further described in Section 2 of this Policy “How We Collect and Use Your Personal Information”, we generally collect and use the above-listed categories of personal information to provide and manage the Geek+ Websites and the Services, to process and fulfill your orders, and as otherwise necessary to support and market our business.

We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Retention of Personal Information

The period for which we retain your Personal Information varies, depending on the type of Personal Information and the purpose for which it was collected.  The duration is limited to time necessary to fulfill the purposes for which the information was collected, in light of any restrictions or deletions you might request, as well as our need to address our legal obligations or rights. Our standard retention practices with respect to your Personal Information are outlined below.

• Identifiers: we will retain identifiers for twelve [12] months from the date on which we collect or receive such data.
• Internet or other similar network activity: we will retain Internet or other similar network activity information for twelve [12] months from the date on which we collect or receive such data.
• Commercial information: we will retain commercial information for twenty-four [24] months from the date on which we collect or receive such data.
• Geolocation data: we will retain geolocation data for twelve [12] months from the date on which we collect or receive such data.

YOUR CALIFORNIA PRIVACY RIGHTS

As a California resident, you may be able to exercise the following rights in relation to the personal information about you that we have collected (subject to certain limitations at law):

We do not sell your Personal Information or share your Personal Information for cross-context behavior advertising. Thus, we do not offer opt-outs to the sale or sharing of Personal Information.

We do not collect or use Sensitive Personal Information. 

HOW TO EXERCISE YOUR CALIFORNIA PRIVACY RIGHTS

To Exercise Your Rights to Know, Access, Correct, Delete and/or “Shine the Light”

Please submit a request by email to our Data Compliance Officer at dpo@geekplus.com or dco@geekplus.com.

We may need to verify your identity and confirm you are a resident of the State of California before processing most requests, which may require us to obtain additional personal information from you.  In order to verify your identity, we will generally require either the successful authentication of your account, or the matching of sufficient information you provide us to the information we maintain about you in our systems.  Please provide your name, email address and mailing address in the original request, as well as an explanation of the rights you wish to exercise.  We will only use the personal information provided in connection with a privacy rights request to review and comply with the request.  If you do not provide this information, we may not be able to verify or complete your request in all circumstances.

If you wish to submit a verifiable consumer request on behalf of another individual we will also need sufficient information to verify that the individual is the person about whom we collected personal information and that you are authorized to submit the request on their behalf.  Please see the “Authorized Agents” section below for more information.

In certain circumstances, we may decline a request to exercise the rights described above, in accordance with applicable law.

Authorized Agents

In certain circumstances, you are permitted to use an “authorized agent” (as that term is defined by the CCPA) to submit CCPA requests on your behalf.  We may verify the authorized agent’s authority to act on your behalf as follows:

For requests to know, access, correct or delete personal information, we may ask you to provide sufficient evidence to show that you have provided the authorized agent signed permission to act on your behalf, verified your own identity directly with us pursuant to the instructions set forth in this Notice, and directly confirmed with us that you provided the authorized agent permission to submit the request on your behalf.

RIGHT TO OPT-OUT OF THE SALE OR SHARE YOUR PERSONAL INFORMATION FOR CROSS-CONTEXTUAL ADVERTISING

We do not share your Personal Information for cross-context behavioral advertising, so we do not offer an option to opt-out of the Sale or Share of your Personal Information for this purpose. We will update our Policy and provide this option, if we change our current practices.

RIGHT TO LIMIT THE USE AND DISCLOSURE OF YOUR SENSITIVE PERSONAL INFORMATION  

We do not collect your Sensitive Personal Information, so we do not offer an option to limit the use of your Sensitive Personal Information. We will update our Policy and provide this option, if we start collecting Sensitive Personal Information.

Response Timing and Format

We endeavor to respond to a within forty-five (45) calendar days of its receipt. If we require more time (up to forty-five (45) days), we will inform you of the reason and extension period in writing. We will send you confirmation of receipt of any request in accordance with this Policy within ten (10) business days of its receipt.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically at your option.

Any disclosures we provide will only cover the twelve (12) month period preceding the request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your Personal Information that is readily usable and should allow you to transmit the information from us to another entity without hindrance.

We do not charge a fee to process or respond to your request in accordance with this Policy unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

FINANCIAL INCENTIVES

We do not offer financial incentives permitted by law (such as coupons, samples, and loyalty programs) in exchange for the collection, retention, or use of certain Personal Information about you.  

NONDISCRIMINATION

We do not discriminate against you for requesting any of the rights noted above.  We are permitted to deny or limit your request in accordance with applicable laws.

U.S. Children’s Privacy

The Platform is intended for adults. We do not knowingly collect or solicit any information from anyone under the age of 16 through the website. In the event that we learn that we have inadvertently collected personal information from a child under the age of 16, we will delete that information as quickly as possible. If you believe that we might have collected personal information from a child under the age of 16, please contact us at dpo@geekplus.com.

11. Specific Issues to Users in the People’s Republic of China

Provided you use Geek+ Website in the People’s Republic of China, pursuant to the Personal Information Protection Law of the People’s Republic of China (“PIPL”), Geek+ will undertake the following additional responsibilities as Data Controller or Data Processor:

• Geek+ will collect and process your Personal Information pursuant to PIPL if you use Geek+ Website within the geographic scope of P.R China.
• Geek+s will NOT collect Sensitive Data as regulated by Article 20 of PIPL.
• Geek+ will store Personal Information collected from P.R. China within P. R. China.
• Geek+ will NOT supply Personal Information to overseas unless it satisfies the conditions regulated under Article 38 and Article 39 of PIPL.
• Geek+ will meet the requirements regulated by PIPL as Data Controller and Data Processor in accordance with Chapter 5.
• Geek+ will ensure and facilitate Data Subject to perform his or her rights in accordance with Chapter 4 of PIPL.

12. How We Update Our Privacy Policy

Our Privacy Policy is subject to amendments of applicable laws and regulations as well as changes in our business practice from time to time. We reserve the right to supplement and modify the content of this Policy. Significant changes referred to in this Policy may include, for instance:

• significant changes to our service model, such as the purpose of processing Personal Information, the type of Personal Information processed, and the manner in which Personal Information is used;
• significant changes in terms of ownership structure and organizational structure, such as business adjustments, bankruptcy mergers, and acquisitions, etc.;
• significant changes to the main objects of sharing, transferring, or publicly disclosing Personal Information;
• significant changes to your right to participate in the processing of Personal Information and its exercise methods;
• significant changes to our responsible department, contact method, and complaint channel for processing the safeguard and security of Personal Information.

For significant changes, we will also provide more prominent notifications (including for certain services, we will send notifications via email explaining the specific changes to the Privacy Policy).

The “Last Updated” date at the top of this page indicates when this this Policy was last revised. The updated Policy applies from the time, in which it was published on our websites. We recommend that you review this Policy regularly to remain informed about our information handling and privacy practices.

13. How You Exercise Your Privacy Rights

If you have any questions, comments, concerns, or suggestions regarding this Policy or our privacy practices, please contact our Data Compliance Officer by email at dpo@geekplus.com or dco@geekplus.com. We will respond to your privacy rights request to your Personal Information within a reasonable timeframe and notify you of the action we have taken.

You also have the right to complain to a national or international data protection authority about our collection and use of your Personal Information. Please refer to the contact details of such data protection authorities accordingly.